Contact Us
Whether you have a question about how we rank the casinos on this site, want to flag something we may have missed, or simply need to point us toward a responsible gambling resource, this page tells you how to reach us and what to expect when you do.
Online Casinos is an independent comparison site covering real-money casino options available to players in the United States. We are not a casino operator, we do not take bets, and we have no power to resolve account disputes on behalf of any operator. What we can do is listen, investigate and — where the evidence supports it — update our content to reflect what you tell us.
What You Can Reach Us About
We welcome messages on any of the following:
- Factual corrections — if a bonus figure, licence detail or payment method we have listed is out of date or inaccurate, please let us know. We take accuracy seriously and will investigate promptly.
- Editorial questions — queries about our review methodology, how we score casinos, or why a particular site appears where it does in our rankings.
- Responsible gambling concerns — if you or someone you know needs support with problem gambling, we can point you toward the right resources. Our responsible gambling page also covers self-exclusion programmes, deposit limits and national helplines available in the US.
- General feedback — suggestions for new content, pages you found helpful, or anything else about the site experience.
- Business and partnership enquiries — commercial queries are welcome, though they are handled separately from editorial correspondence and do not influence our ratings or rankings.
What We Cannot Do
A few things fall outside what this team can help with:
- We cannot access your casino account, process withdrawals or intervene in bonus disputes. Those require you to contact the casino's own customer support directly.
- We cannot provide legal or financial advice specific to your situation.
- We cannot guarantee that any casino listed on this site will be available in your state. Legal online gambling in the US varies significantly by jurisdiction, and you are responsible for confirming that a site is lawfully accessible from your location before depositing.
How to Get in Touch
Send your message by email to the address below. Please include enough detail for us to understand your query — a page URL, the name of the casino in question, or a screenshot where relevant will help us respond more usefully.
Editorial and general enquiries:
[email protected]
We aim to reply to all genuine enquiries within two to three business days. Commercial and partnership queries may take a little longer during busy periods.
About This Site and Its Author
Online Casinos is researched and written by Rowan Beck and a small editorial team. Our reviews cover the casinos ranked on this site — including Raging Bull, Ignition, Slots of Vegas and others — assessed against criteria that matter to US players: payout percentages and withdrawal speed, licensing and player protections, game range, bonus terms, and the reliability of banking options such as ACH transfer, debit card, crypto and digital wallets.
This site earns revenue through affiliate relationships. If you follow a link to a casino and create an account, we may receive a commission. That commercial arrangement does not determine how casinos are ranked — our editorial ratings reflect the merits of each site as we have reviewed them, and commission cannot buy a higher position. You can read more about how we operate on our About Us page.
Our Terms and Conditions set out the full terms governing use of this site, including the basis on which our content is provided and the limits of our liability.
Responsible Gambling — Getting Help Now
If your reason for contacting us relates to problem gambling — yours or someone else's — please do not wait for a reply from us. Support is available right now through the following organisations:
- National Council on Problem Gambling (NCPG) Helpline: 1-800-522-4700, available 24 hours a day, seven days a week. Text and chat options are also available.
- Gamblers Anonymous: peer-support meetings across the US, with an online directory at gamblersanonymous.org.
- Your state's responsible gambling programme: most US states with legalised online gambling operate their own self-exclusion registries. If you are enrolled in a state scheme, you can request exclusion from licensed platforms operating in that state.
You can also find more detail on setting deposit limits, using self-exclusion tools and recognising the signs of harmful play on our responsible gambling resource page.
A Note on Response Times and Privacy
Emails sent to us are read by members of the editorial team. We do not share your contact details with third parties, and we will not add you to any marketing list without your explicit consent. If your query requires us to pass information to a casino operator or regulator, we will tell you before doing so.
We do not operate a live chat or phone line. Email is the most reliable way to reach us and gives us the record we need to investigate factual queries properly.